Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship worldwide, to every country available at checkout. Shipping is free and every order is Delivered Duties Paid.
How much does shipping cost?
Nothing. Shipping is free on every order, with no handling fees.
How long does delivery take?
Orders are prepared and dispatched within 1 business day and arrive 3–5 business days after dispatch. Customs checks or carrier delays can occasionally add time.
How do I track my order?
Your tracking number is emailed as soon as your order ships. Allow 24–48 hours for the first scan to appear, then follow it on our Track Order page.
Do you ship to PO Boxes?
No. We can't deliver to PO Boxes or APO/FPO addresses.
Can I change my address or cancel my order?
Yes, as long as it hasn't shipped. Email support@ythral.com with your order number as soon as possible, or use our Cancel Order page. Once an order is with the carrier, it can't be changed or cancelled.
Duties & Payment
Will I pay customs duties or import taxes?
No. Every order ships Delivered Duties Paid (DDP). We cover import duties and clearance fees, so there's nothing to pay when your parcel arrives.
What currency are your prices in?
All prices and checkout are in US dollars.
Which payment methods do you accept?
Visa, Mastercard, PayPal and Apple Pay. All payments are processed securely at checkout.
Returns & Exchanges
What is your return policy?
You have 14 days from delivery to request a return. Items must be unworn, unwashed, with original tags attached and in the original packaging. Email support@ythral.com with your order number to start. Return shipping is paid by the customer, and returns sent without approval can't be accepted.
Can I exchange for a different size?
Yes. Email support@ythral.com within 14 days of delivery with your order number and the size you need, and our team will arrange the exchange. Full terms are in our Return & Refund Policy.
What if my order arrives damaged or incorrect?
Email support@ythral.com within 5 days of delivery with your order number and 2–3 clear photos or a short video. You won't need to return the item: we'll send a replacement or issue a full refund.
When will I receive my refund?
Approved refunds go back to your original payment method within 5–7 business days. Your bank or PayPal may take a few extra days to show it.
Is anything non-returnable?
Items marked Final Sale, custom pieces and gift cards.
Sizing & Fit
How do YTHRAL tees fit?
Oversized, with dropped shoulders and a relaxed body. Every piece is designed to be unisex.
Which size should I order?
Order your usual size for the oversized fit shown in our photos. Each product page has a size guide (“View Sizing Info”) with chest width and length measured flat, so compare it with a tee you already own.
What sizes are available?
Sizes run S to XL. Availability varies by piece and drop.
Fabric, Print & Care
What are the tees made of?
240 GSM 100% cotton jersey, washed for a soft finish. It is pre-shrunk and colourfast.
How are the graphics printed?
High-fidelity screen printing, not sublimation, so the artwork stays sharp wash after wash.
How should I care for my tee?
Cold machine wash, no bleach, iron inside out and dry in the shade.
Drops & Restocks
Do you restock sold-out pieces?
No. Each design is released as a limited run and isn't reprinted once it's gone.
How do I hear about new drops first?
Follow @ythraloff on Instagram, where every drop is announced first.
About YTHRAL
What is YTHRAL?
YTHRAL is a conceptual streetwear brand, founded in 2024. Every design starts as a written story, and the graphic on each piece comes from it. You can read the stories on our blog.
Contact
How can I reach you?
Email support@ythral.com. We reply to every message within 24 hours, Monday to Saturday. Include your order number for the fastest help, or use our Contact page.