Refund policy
Last updated: September 20, 2026
At YTHRAL, we stand behind every piece we release. Every YTHRAL© release is limited edition, so we ask you to order deliberately. If the fit isn't right, our returns process is efficient and fair.
At a glance
- You have 14 days from delivery to ask for a return or a size exchange.
- If your piece arrives damaged or you got the wrong item, we send a replacement or refund you. You don't send it back.
- Need another size? Keep the original and we ship the new size for a flat 15 USD.
- Approved refunds go back to your original payment method within 5–7 business days.
1. Return window
You have 14 days from delivery to request a return or size exchange.
2. Return eligibility
Items must be:
- Unworn and unwashed
- Not altered in any way
- Complete with all original tags, fully intact and attached
- Returned in the original packaging
- Sent with proof of purchase (order number or receipt)
3. How to start a return
Email support@ythral.com with your order number.
Return shipping: we do not provide prepaid return labels. You arrange and pay for return shipping with a reliable carrier.
Return address: our support team sends it when your return is approved, along with any customs documents you need.
Items sent back without our approval will not be accepted or refunded.
4. Damaged or incorrect items
If a piece arrives faulty or damaged, or you received the wrong item, contact us within 5 days of delivery. You won't be asked to send it back.
Email support@ythral.com with:
- Your order number
- 2–3 clear photos or a short video showing the issue
Once we've checked it, we ship a replacement at no cost or issue a full refund to your original payment method.
5. Returnless size exchange
Keep the original piece. We ship a replacement in your new size for a flat 15 USD handling fee.
To request one, email support@ythral.com with your order number and the size you need. We'll send a secure payment link for the fee.
A standard exchange, where you pay the return shipping, is also available on request.
6. Items that can't be returned
- Custom or personalized pieces
- Items marked Final Sale or Clearance
- Gift cards
7. Refunds
When your return arrives, we inspect it and let you know by email.
Approved refunds go to your original payment method within 5–7 business days. Your card issuer or PayPal may take a few extra days to show the credit.
If more than 15 business days have passed since approval and you still don't see the credit, email support@ythral.com.
8. Disputes
Before opening a chargeback, please contact us directly. Most issues are solved much faster through our support desk than through your bank or PayPal.
9. Your rights
Nothing in this policy limits your statutory rights under the consumer laws of your country.
Contact
YTHRAL is operated by the registered business entity YTHRAL, registered under MSME, Government of India (GSTIN: 24CFYPV6710D1Z1). Registered office: Plot No. 26, Sai Villa, Deladva Gam, Dindoli, Surat, Gujarat - 394210, India. Grievance officer: Pradeep Kumar Verma.